Branko’s LinkedIn Updates
Branko will regularly be updating his LinkedIn feed – please connect with him at:
Branko’s lockdown coverage
Since lockdown Branko has delivered 65 webinars to over 3,500 people and has been covered by the main insurance titles some 27 times – to see the various articles please click here (you may need to register to read the actual content):-
Insurance Times: FCA’s pre-existing medical conditions signposting rules: What does it mean for the industry?
Please note that the full interview/article (which will include contributions from others) is available direct from the provider’s site and that copyright applies to the whole article – therefore my contribution only has been quoted.
Branko Bjelobaba, managing director at consultancy Branko Ltd told Insurance Times that it is a ”good initiative from the FCA” as it enables those requiring travel insurance to be confident when buying it that they are getting something that will work.
”The days of the seller simply relying on exclusions with no thought as to how the policy will or won’t work will be long gone as thought has to be given as to whether the insured has pre-existing conditions. However, a professional will never have sold a policy without fully checking that it will cover the person fully.”
Post Magazine: Analysis – rise of the clones
Please note that the full interview/article (which will include contributions from others) is available direct from the provider’s site and that copyright applies to the whole article – therefore my contribution only has been quoted.
From the Post Magazine “Criminals are very good at getting money out of people using little effort.” He added: “This is theft, and potentially dangerous theft as you could be uninsured and risking damage to your car or other people and their cars or property and the costs of the latter will fall onto other law-abiding motorists in terms of their contributions to the MIB uninsured drivers’ fund. “As people don’t really care who they are insured with, anyone can set up online and pretend to be a broker and pretend to place the business and issue invalid documents.” Bjelobaba added: “It’s a very easy fraud to get away with and so hard to discover. The only way to discover it is when you make a claim or a car goes through automatic number-plate-recognition and the police get in touch to say you are not on the Motor Insurers Bureau database.”
There is also speculation that this type of fraud is bolstered by inside knowledge. He said: “You have to gather quote information, produce legitimate looking documents and take payment – all of that requires effort and intelligence and someone who is good on websites. Plus you have the money trail as all payments are electronic. You will need to be listed either on Google or on the comparison sites, so both of those need money and I can’t imagine the latter not doing proper due diligence on ‘brokers’ wanting to be included in the listings.” Clone broking is hard to prevent, said Bjelobaba, as it is “impossible to police until it goes all wrong”. He added: “Then a trail has to happen, which is going to keep the police busy, especially if hived off to their online fraud section, which will be under resourced.”
Insurance Age: Why do brokers need to care about the FCA focus on D&I?
Please note that the full interview/article (which will include contributions from others) is available direct from the provider’s site and that copyright applies to the whole article – therefore my contribution only has been quoted.
And a good starting point in understanding culture is to look to employees.
“Speak to your employees, ask them what it’s like to work here,” compliance consultant Branko Bjelobaba advises.
“As long as the organisation espouses diversity and inclusion, understands what that means and there are no hidden unconscious biases to employing people, there isn’t a problem.”
And for anyone who may think this is something that can be delegated to HR, there is unanimity that this is a serious, leadership-level issue and that the FCA will expect firms to treat it as such.
“This should be a board agenda item, not just box-ticking” says Bjelobaba.
Insurance Times: FCA takes aim at bad broker behaviour
“The FCA must have seen something nasty to come out with this statement,” said compliance consultant Branko Bjelobaba.
New obligations on firms to keep disciplinary reports for as long as six years means that failures to tackle non-financial misconduct will have implications for senior managers’ future prospects, he said: “Individual behaviour is so much more important than it ever has been.”
The FCA identifies lack of diversity and inclusion, together with non-financial misconduct, as obstacles to creating an environment in which it is safe to speak up, with consequences on retaining talent. Bjelobaba agreed with the FCA’s contention that a more professional approach pays off. He said: “The quality of business that emanates from professional insurance brokers is much better.”
The new regime means human resources professionals, traditionally not prominent within insurance broking, will become more important figures, said the senior compliance source, saying: “Compliance officers often now sit on boards. The same may happen with HR.”